Description - Internal
About the role
We have an exciting opportunity to join our team as an Airport Service Manager. This role is based at our station in France.
The role will include ensuring safe, secure and cost effective QR airport operations at the station to achieve regulatory compliance, operational efficiency and 5-star customer service. Furthermore, you will liaise with local Airport Handling Management to ensure QR ground handling and customer service standards are met at all times while managing a team.
Specific accountabilities for this role include:
Leading the team and making sure all operations at the airport are in line with QR policies.
Evaluate alliance, airport passenger handling strategies in conjunction with RMAS affecting station’s flight summer/winter schedules.
Assess and foresee manpower planning in conjunction with peaks, holidays, seasonal or additional flights.
Manages the daily operation and acts as liaison between airport service providers, government agencies and authorities, and senior management.
Provides inputs and recommendations to management regarding short and long-term service improvements/changes.
Primary contact and liaison person for all areas of the QR airport operation at the station.
Strike effective balance between ‘customer first’ and ‘company interest.
Ensure the Aircraft Turnaround Check (ATC) duty as assigned to ensure safe operation of QR ground ramp product.
Be part of an extraordinary story
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.
Together, everything is possible.
Qualifications
Qualifications - Internal
About you
To be successful in this role, you will need a bachelors degree combined with a minimum of five years of managerial experience in a similar customer-facing role within the airport environment. Moreover, you will need to have extensive experience on crisis management and overall airline/airport operations. You will also need to have managerial experience in leading a team and excellent stakeholder communication skills. You will also require good understanding of Conditions of Carriage, International Civil Aviation Safety and Security procedures in accordance with ICAO and IATA and local authorities and the ability to work under pressure.
You will need to be fluent (written and spoken) in English and French to perform this role.
Ability to work shifts, including weekends, is essential.
How to apply
Please see below for all eligibility and requirements for internal applications. Please note that any applications not meeting the criteria will not be processed.
•Employees must have completed a minimum 10 months in their current role to be eligible to apply for an internal move.
•Employees can only have two active applications at any one time.
•I-NOC is not required:
oIf this role reports to your current line manager within the same cost centre.
oPlease upload a single document stating this along with your CV.
•I-NOC is required:
oIf this role reports to a different line manager.
oPlease upload a signed and approved I-NOC, valid only for the position stated in a single document along with your CV.
If you are unable to upload your I-NOC, please contact your Admin or Talent Acquisition for assistance.