Driving Infinite Possibilities Within A Diversified, Global Organization
The
future is what you make it.
When
you join Honeywell, you become a member of our global team of thinkers,
innovators, dreamers, and doers who make the things that make the future. We
understand that buildings are more than just structures; they are dynamic
ecosystems that should adapt to the evolving needs of their occupants. Our
Building Automation solutions empower our customers to unlock the full
potential of their building infrastructure by seamlessly integrating
cutting-edge technologies.
Are
you ready to help us make the future?
As
a Service Support
Coordinator at Honeywell, you will play a crucial role in
ensuring the optimal performance of our building automation systems. You will
be responsible for assisting the local field service team with external and
internal cross functional activities. You will be part of a dynamic team
dedicated to delivering world class service to our clients, contributing to the
seamless operation of smart buildings, and championing Honeywell's commitment
to excellence.
You will report directly to our Field Service Manager and you'll work out
of either our Richmond, VA, Baltimore, MD or Herndon, VA locations on a hybrid work schedule.
KEY RESPONSIBILITIES
- Daily Interactions directly
with technicians to coordinate vehicle requirements, phones, uniforms and
training material
- Assist
Field Service Supervisor with coordination of requirements needed for Billing
based on customer requirements – maintain info in centralized system for the
branch(es).
- Order
supplies, tool, equipment for the technicians and others as needed
- Be
familiar with Health and Safety procedures, and coordinate safety and mandatory
training for technicians under direction from leadership
- Handle
all aspects of answering the phone: clients, suppliers, technicians, while
multi-tasking with other duties and responsibilities
- Look
after new employee onboarding and offboarding – including ensuring completion
of the required checklists for activities such as ordering pcards, access
cards, business cards etc.
- Collect
business owned equipment and resources from exiting employees and ensure items
are properly routed
- Coordinate
activities required for fleet management – including ensuring employee
reporting, disposition of vehicles, and understanding requirements for
requisitions and returns
- Work with
central team to ensure business licenses and documentation are maintained
- Assist
customers with processing of purchase orders, invoice disputes, surveys, and
use of online portals
- Required
to work daily within online systems such as SMS, Titan, Sharepoint and the SAP
environment
- Weekly
Payroll – review technician timecards, address missing time and Overtime as
well as address system issues. (SMS, SAP, PeopleSoft and eCharge.
- Processing
labor and/or material TRAPs
- Vendor
set-up (Direct) – note this should go away soon with the automation of Vendor
set-up by Sourcing
- Manage Status 90 Vendor Invoices
weekly
BENEFITS OF WORKING FOR HONEYWELL
- Medical, Vision, Dental, Mental Health Benefits
- Paid Vacation
- 401k Plan/Retirement Benefits (as per regional policy)
- Career Growth Opportunities
- Professional Development Programs
YOU MUST HAVE
- Minimum of 2 years of experience in a
coordination or administrative role, preferably in a technical or
service-oriented industry
- Strong organizational and multitasking skills, with the ability to
prioritize and manage multiple tasks simultaneously
- Excellent attention to detail, ensuring accuracy in scheduling and
record-keeping
- Proficiency in Microsoft Office Suite, including Excel, Word, and
Outlook
WE VALUE
- Associate's
degree in Business Administration or a related field, or equivalent work
experience
- Experience in the building automation industry or a similar technical
field
- Customer-focused mindset, with a passion for delivering exceptional
service
- Strong communication and interpersonal skills, with the ability to
effectively collaborate with internal teams and external customers
Additional Information
- JOB ID: HRD228905
- Category: Business Management
- Location: 3951 Westerre Pkwy Ste 350,Richmond,Virginia,23233,United States
- Nonexempt
Global (ALL)
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.