PURPOSE
To perform customer application training implementation and support activities according to SITA standards and procedures maximizing customer satisfaction by applying industry leading best practice processes and procedures.
KEY RESPONSIBILITIES
- Help develop and improve existing reports that contribute to the performance framework.
- Contribute to performance initiatives.
- Using statistical tools to identify, analyze, and interpret patterns and trends in complex data sets that could be helpful for the diagnosis and prediction.
- Preparing performance reports for the management stating trends, patterns, and predictions using relevant data.
- Support Strategy, Transformation and Finance departments through Reporting and Analytics in process improvement, data quality/accuracy as well as in various initiatives.
- In partnership with colleagues, build dashboards from reports, especially with Power BI expertise.
- Manage stakeholders throughout small analytics projects.
- Manage and improve access administration in Power BI.
EXPERIENCE
Minimum 3 years experience in a customer service function preferably in the area of airline systems application support or delivery.
KNOWLEDGE & SKILLSPROFESSION COMPETENCIES
- Application Development
- Applications Support
- Crisis Management
- Product/Solution Knowledge
- Relationship Management
- Service Management Process
CORE COMPETENCIES
- Adhering to Principles & Values
- Communication
- Creating & Innovating
- Customer Focus
- Impact & Influence
- Leading Execution
- Results Orientation
- Teamwork
EDUCATION & QUALIFICATIONS
Bachelors/University degree in related field or equivalent work experience required.ITIL Foundation Certification