Are you ready to take your career to new heights?As Canada's leading ultra-low-cost carrier, dedicated to providing affordable and exceptional travel experiences to Canadians, Flair Airlines is always on the lookout for talented individuals to join our team and contribute to our success as we continue to expand our route network, flight frequency, and services. Given our commitment to growth and excellence, we are currently seeking candidates for the following position:
Job Title: Duty Officer
Department: OCC & Planning
Location: Edmonton
Work Arrangement: This role is primarily based in the Edmonton Corporate Office
Position Overview:
Reporting to the Senior Manager, SOCC & Planning, the Duty Officer will be responsible for planning for and overseeing day-of operations within the SOCC, guiding teams from APC, OCC, Crew Scheduling, Dispatch and MOC to ensure day of operations run smoothly. The Duty Officer will also be the first point of escalation for all IROPs, as well as specific responsibilities tasked by the Senior Manager, SOCC & Planning
Primary Job Functions:
The duties of the Duty Officer include:
- Monitoring day-of operations flights and communicating delays, irregular operations (IROPs), or any other changes to function heads, as applicable
- Ensuring that daily tasks are on track and are being completed in a timely manner
- Monitor the company’s flight operations software to ensure accuracy
- Investigating and coding delays for all flights with input from support departments
- Distributing IROP email to all departments and bases
- Conducting cost analysis of all IROPs
- Coordinating departments during normal operations and IROPs to ensure proper customer service
- Demonstrate leadership qualities; be a proactive leader in ensuring smooth operations
Secondary Job Functions:
- Serve as the primary point of contact for all operational IROPs
- Plan and coordinate the recovery of all IROPs, considering input from various functions
- Identify any potential areas of concern for the upcoming week of flying
- Perform other duties and assignments as required
Qualifications & Requirements:
The preferred candidate should exemplify Flair's core values of Respect, Integrity, Reliability, and Resilience while demonstrating success in previous roles. Additionally, we are seeking individuals who possess:
- High school diploma or General Education Degree (GED) equivalent
- Experience:
- Previous experience in Airline Operations Centre or Airport Operations is preferred
- Possession of a valid First Aid certification is an asset; the ability to pass and obtain a basic First Aid certificate is a requirement
- Possession of a current Transport Canada Flight Dispatcher certificate is considered an asset
- Knowledge of the Canadian Aviation Regulations (CAR’s) as they apply to 705 operations
- Intermediate proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- Skills & Abilities:
- Demonstrated ability to work effectively in a high-stress, deadline-driven, ever-changing work environment while prioritizing tasks and assignments
- Strong communication skills and the ability to build effective working relationships with a variety of stakeholders
- Ability to think outside the box and propose new ideas and solutions, showcasing a proactive and forward-thinking approach
- Demonstrated analytical, decision-making, and problem-solving skills
- Leading as a Flair teammate by demonstrating collaborative behavior and modeling the company's values in all interactions
- Maintaining diverse relationships with peers and stakeholders to foster effective communication and collaboration
- Delivering results with impact by setting clear goals, prioritizing tasks effectively, and continuously striving for improvement in performance and outcomes
- Clear criminal record check and satisfactory employment references
- Ability to successfully complete a pre-employment alcohol and drug screening test
- Must be legally eligible to work in Canada without restriction
Why Join Flair Airlines:
At Flair Airlines, we value our employees and provide a supportive and collaborative work environment that offers opportunities for growth and professional achievement. Additionally, we offer a comprehensive benefits package, effective on your first day of employment, which includes:
- Competitive compensation package including medical and dental benefits, both short and long-term disability coverage, life insurance, dependent life insurance, and an employee & family assistance program.
- Pension plan with matched contributions.
- Individualized performance bonuses based on achievements.
- Attractive referral incentive program.
- Access to our staff travel program, allowing employees and their travel companions unlimited travel access across the Flair network.
How to Apply:
If you’re ready to embark on this exciting journey with Flair Airlines, please submit your resume through the job posting and answer a few questions about your experience and suitability for the role.
Application Deadline: May 12, 2024
Flair Airlines is committed to creating an inclusive, equal, and accessible environment that attracts diverse talent. We encourage qualified candidates from all backgrounds to apply for this role. If you require accommodation during the selection process, please let us know. While we appreciate all applications, only shortlisted candidates will be contacted for the next stage of the recruitment process.
We look forward to the possibility of welcoming you on board!
Website: www.flyflair.com