At
Jet2.com and
Jet2holidays we are all
Customer Helpers responsible for creating memories and ensuring our customers
Have a Lovely Holiday
We have some exciting opportunities for
Customer Service Agents to join our
Ground Operations team in Bodrum Airport on a full time, seasonal basis for
Summer 2024!
Reporting to the
Duty Manager, our
Customer Service Agents play a key role in ensuring all
Jet2.com &
Jet2holidays customers consistently receive first class levels of
Customer Service at the Airport.
Key Responsibilities Include
- Welcoming our customers at the airport, providing excellent levels of customer service and helping with any queries
- Supporting our third-party service partners to ensure the check-in process is performed correctly and to our company standards
- Effective co-ordination of both the landside and airside operations
- Undertaking quality checks and ensuring safe practices are carried out at all times
- Safety reporting, ensuring all incidents are recorded and investigated
- Working with our third-party partners and Jet2.com and Jet2holidays colleagues, to drive a ‘One Team’ ethos in all areas
- There may be the requirement to travel to support other Airports at busy times
This is a hands-on role, interacting with our
customers and working as an
ambassador for our
brand values. As we are always on hand to help our customers, rostered shift basis and requires
flexibility to support our flying programme.
The successful candidate will have a genuine
passion for delivering outstanding customer service and will have experience in a customer service role in a similar, fast-paced environment, ideally in an
Aviation or Travel setting. A
team player, you will have a have excellent
communication skills and a
friendly approach.
Please note as we employ on local contracts you must already hold
Turkish citizenship to be successful in any of our roles based in Turkey and as you will be working with our UK customer base, fluency in both
English and
Turkish is required.
In return, we offer a
competitive salary as well as
fully paid training and
opportunities for progression, along with one to ones and coaching. We provide a
free uniform allowance and issue rosters in advance. Join our Ground Operations Team in
Bodrum to help make a real difference to our customers holiday!