About Brussels Airlines
Brussels Airlines, part of the Lufthansa Group, is the national airline of Belgium with its home base at Brussels Airport.
Our mission is to be the most reliable airline, making everyone feel at home.
We are passionate about what we do, whether it’s on board, in an office, in the hangar or at an airport. Our people are recognized for always going above and beyond and for constantly challenging themselves.
As a Team Lead Commercial IT PSS, you will be representing SN Commercial IT within the Lufthansa Group IT.
You will be responsible for carrying out an assigned overarching section of information management tasks (product-, service-, provider- and project management) for the operation-critical IT-relevant business processes of the SN/LH Group with the aim of stable operations.
Tasks
- Steering and coordination of SN commercial IT within the matrix;
- Steering and coordination of matrix projects within SN commercial IT;
- Accountable on SN lead topics within the Group IT and Digital Hangar (Fixed Price Upgrade, CKI Africa);
- Representing SN IT and SN Commercial IT within the Group IT and Digital Hangar;
- Planning, controlling, provisioning of a section of the overall commercial IT product to support the LH Group business processes as well as SN processes;
- Planning, controlling, provision of section-related service management (e.g. communication, consulting) to support the business processes of the LH Group and SN;
- Planning and controlling section-related providers (e.g. negotiating contracts, operational control of SLAs, cost management, data protection/IT security);
- Participation in projects from the perspective of IT product management and, if necessary, management of IT technical projects for the assigned IT products;
- Technical negotiation of IT services and joint use agreements (e.g. with other airlines), also in case of conflicting interests, for the assigned IT products;
- Continuous optimization of IT operational processes.
Your profile
- Bachelor degree (or equivalent through experience);
- Knowledge of aviation industry is a plus;
- 6+ years of experience in IT / Information Security or in a compliance environment;
- A good understanding of PCI regulations and policies is a plus;
- Experience in developing and implementing policies and/or processes (in IT);
- Project management / coordination skills;
- Experience in managing & working with multiple stakeholders;
- Experience in creating memos & report to senior management level;
- Experience in Delivery management is a plus;
- In-depth knowledge of the commercial airline systems;
- In-depth knowledge of the commercial airline domain and architecture;
- Flexible and resilient in stressful situations;
- Excellent verbal and written communication, negotiation skills & assertiveness;
- Cost/benefit awareness;
- Willingness to take responsibility and to make objective decisions on several levels;
- Willingness to innovate;
- Discretion & integrity;
- Fluent in English, preferably a good understanding of French;
- Knowledge of German is a plus.
What we offer
- A flexible reward plan that allows you to optimize part of your salary;
- A flexible work environment focused on activity-based working & home office possibility;
- Travel benefits;
- Company car (or car allowance);
- Profit sharing;
- Group insurance;
- Company medical plan (optional);
- Meal- & eco vouchers;
- Representation & homeworking allowance;
- A spot in a very enthusiastic team & a great company to work for.