If you desire to be part of something special, to be part of a winning team, to be part of a fun team – winning is fun. We are looking forward to a HR Services Administrator – Global Back Office in Eaton’s Corporate Business, based in Tanauan, Batangas. In Eaton, making our work exciting, engaging, meaningful; ensuring safety, health, wellness; and being a model of inclusion & diversity are already embedded in who we are - it’s in our values, part of our vision, and our clearly defined aspirational goals.

The primary focus of this position is to support the maintenance of the human resource management system (HRMS) in addition to other systems supported by the HR Technology team. This position serves as a first point of contact for a geographically disbursed global employee workforce and assists HR users with escalation support.

This exciting role offers opportunity to:

Customer Support in HR Systems (90% of time):

Provides escalated user support to end users
Processes Tier 3 Data Corrections and mass data uploads
Reviews and monitors interface error reports
Manages a large volume of requests from global users received via the case management system
Responds to “how to” questions, special requests, issue research/resolution and required activities related to processes such as Oracle HRMS, Payroll, Eaton University, Taleo, E-star and APEX
Coordinates with COEs and third parties on case resolution

Identifies Process Improvement (5% of time): Recommends process/customer service improvements to leadership
Training (5% of time): Trains end users on new processes/functionality. Trains new system users

Qualifications

Bachelor’s degree
5 years of experience in HRIS, IT or HR generalist or specialist experience
One-year experience conducting data analysis
One-year experience with process documentation
One-year experience with systems training and documentation
Experience interfacing with all levels of HR and IT professionals and business customers.
Advanced Excel Operations
Excellent interpersonal relationship building and team work skills which are especially critical to our global team environment
Demonstrated customer service skills
Excellent communication skills (oral and written), including clear and comprehensible assistance to customers and other team members and detailed process documentation
Ability to communicate customer issues/requirements to technical personnel and convey technical information to customers in an easily understandable fashion
Strong analytical skills for completing complex problem solving and analysis of business processes and systems
Ability to coordinate/prioritize multiple, often complex, tasks in order to ensure continued effectiveness in meeting the company’s recordkeeping, reporting and compliance needs
Proactive about identifying problems and continuous improvement with focus on data integrity
Demonstrated ability to work under pressure and meet deadlines
Language proficiency in regions where required to support customer population
Willing to work on nigh shift

Yes! Because you are the one we are looking for, we hope to hear from you now!

#LI-SZ1

We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.

Job: Human Resources

Region: Asia Pacific
Organization: Corporate Sector

Job Level: Individual Contributor
Schedule: Full-time
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: Yes – Hybrid
Does this position offer relocation?: No
Travel: No

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