Description
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Contact Centers
Contact Centers assist customers with travel concerns, administer refunds, handle flight recovery, conduct quality assurance checks, and more
Job Overview And Responsibilities
- Communicates information to customers regarding fares, rates, schedules, routings, travel documents (Visa/Passports, etc.), flight arrival and departure times or related services, in a pleasant, well-modulated voice and courteous manner
- Resolves customer conflicts requiring handling or service
- Arranges for ticketing and other special services
- Notifies customers of flight irregularities and changes in schedules
- Assists company employees in arranging business and personal travel plans
- Operates computer terminal equipment to access, input and retrieve information
- Sells consultatively
This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.
Qualifications
Required
- High School Diploma, GED or education equivalent required
- Must be fluent in English and Spanish ( written and spoken)
- Must be at least 18 years of age required
- Must be flexible to work all shifts and, when necessary, available 7 days a week, including holidays and weekends, to deal with any operational and/ or unforeseen situations.
- Must have valid US Visa and Passport
- Must be legally authorized to work in Mexico for any employer without sponsorship
- Successful completion of interview required to meet job qualification
- Reliable, punctual attendance is an essential function of the position
Preferred
- Prefer one year of experience in sales, customer contact, or other related work required
Equal Opportunity Employer — Minorities/Women/Veterans/Disabled/LGBT
MEX00000247