Description
To support the Flight Attendants and all aspects of the Operation within the base; inspiring the crewmembers to achieve operational and performance excellence. This is demonstrated by a culture of safety always and genuine caring, and promoting our company Purpose, Values, and Vision.
Responsibilities
- Responsible for performance and attendance records for flight attendants ensuring operational excellence and instilling an environment of caring.
- Decision maker FA coaching and counseling.
- On-time operational performance is achieved by supporting the Crews and being actively involved in the day-to-day activities.
- Professional relationships are developed with airport officials and the Company is represented in a positive manner in all interactions.
- Administrative aspects including but not limited to cost control, investigations, dispute resolution and reporting.
- Effective communication and coordination with all base Crewmembers (Airports, Flight Ops, Tech Ops) is achieved performing as “One Crew”.
- Being a credible source of information for the flight attendants and act as their leader supporting company positions and building a level of trust and respect with the Flight Attendants.
Requirements
- Participate in base meetings as Inflight representative
- Attend and successfully complete FA initial training and maintain qualifications
- Balancing and sequencing multiple objectives
- Working under pressure while meeting deadlines
- Ability to travel as needed to locations
- Frequent standing, walking, sitting
Education/Experience Requirements
- Minimum of three (3) years of airline Inflight experience.
- Minimum of two (2) years of management experience, preferably in the airline industry.
- Prior flight attendant experience is preferred
Functional Competencies
- Functional knowledge of Inflight operations and inter-departmental process flow
- Ability to influence and encourage Crewmembers
- Effective organizational and planning skills
- Ability to identify concerns or patterns and effectively problem solve
Behavioral Competencies
- Communication and leadership skills to influence performance
- Ability to motivate and develop Crewmembers to support performance, engagement, and growth
- Sound decision making and judgment skills
May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate. (e.g., emergencies, changes in workload, rush jobs, or technical developments)