You are a digital pioneer? Ask yourself, “What would I do differently if I could change it?” Let’s turn your ideas into reality. Join a dynamic team of digital enthusiasts and professionals and be part of the creative and vibrant team spirit. Become part of the Lufthansa Group Digital Hangar in Frankfurt.
Tasks
As a
User Researcher, I am improving the user experience of our channels within digital sales. I am passionate about truly understanding customers and what is valuable to them in order to create relevant, easy to use and pleasurable to use products and services.
- Own the long-term research strategy for products: designing research concepts by applying various methods (qual. and quant.), developing scripts, screeners, recruiting participants as well as moderating, analyzing, and delivering results
- Working closely with Designers, Product Managers and Developers to identify and prioritize research opportunities in a fast-paced, dynamic environment to generate focused insights that help them understand user needs
- Translating user insights into actions and recommendations to derive actionable requirements for prototype development and product strategy and ultimately help to shape directions of our company
- Communicate research findings to diverse audiences through reports and presentations
Benefits
- Part-time models
- Profit sharing / LVV (bonus)
- Jobticket / Subsidized public transport
- Free parking
- Mentoring
- Development programs / Training opportunities
- Employee events (summer festivals, participation in sports competitions etc)
- Flight privileges
- Discounts / shopping
- Flexible working hours
- Hybrid working possible
- Free snacks / drinks
- Canteen (subsidized by employer)
- Fitness studio / sports facilities / company football etc.
- Business cell phone / ipad
Requirements
- Bachelor's degree in Human-Computer Interaction, Cognitive Science, Statistics, Psychology, Anthropology or equivalent practical experience
- 3+ years experience with user research methods in a commercial domain
- Experience analyzing both quantitative & qualitative data to produce user research deliverables
- Detailed knowledge of usability testing methodologies and current state of the art in user experience research (academic program/ equivalent work experience)
- Experience managing, planning and conducting usability test sessions
- Persuasive communication and consulting skills required to advocate for customer needs to stakeholders
- Business fluent in English and German
- Excellent networker, establishing cross-functional collaborations & developing exchange with experts in other companies/sectors
Company
Creating the world’s best connected travel experience – physical, human, and digital – for all Lufthansa Group airline brands is our goal. We’re committed to driving the digital transformation and becoming leaders and innovators in developing next-level digital solutions for the airline industry. We operate with 100% focus on delivering tangible value-adding solutions and develop best-in-class features for over 145 million passengers that travel on our 5 airline brands every year.
Contact
People-DH@Lufthansa-Group.com