• Support the business in process development and lean process improvements,
• Support business representatives in describing and specifying requirements,
• Describe business requirement to IT specific solutions/enhancements in accordance with procedure agreements with IT suppliers,
• Analyze issues and problems in the delivery of the IT-services, report errors to the supplier, verify solutions and ensure documentation,
• Implement changes, order change requests and secure plans for delivery of changes,
• Act as 1st point of contact for business users/operational users and for external/internal IT suppliers or IT services,
• Represent and participate in regular meetings and follow up with SAS IT and external system providers,
• Support the IT-suppliers with knowledge and guidance regarding SAS IT standards and policies,
• Responsible 1st point of contact for external/internal IT-suppliers of the IT-services
• Responsible for regular meetings and follow up with business representatives and IT-suppliers regarding:
- status of service delivery for the defined IT-services
- plans for improvements of the defined IT-services
• Responsible for supporting the IT-suppliers with knowledge and guidance regarding:
- SAS IT-environment and integrations to other applications and IT-suppliers
- SAS IT-policies/standards
- Business impact of disturbances in the service delivery
• Responsible for supporting the business in process development and lean process improvements, and for enabling and supporting simple and efficient use and utilization of IT among business users
• Responsible for supporting development in the Service area:
- Providing IT-requirements
- Supporting business requirements
- Providing knowledge support to the IT-suppliers
- Ensuring that deliveries are according to specifications and SAS IT-policies and standards
To be successful, we believe you should have:
• Minimum 3 years of relevant work experience after completed studies
• Ability to translate business needs into IT requirements and specifications
• Ability to communicate and collaborate with both business stakeholders and IT providers
• Ability to analyze and structure problems and issues and come up with working solutions
• Strong ownership, drive and sense of purpose
• Strive for continuous improvement and adaptation of services
• Understanding of the HR business area, including processes, functional requirements, business applications, vendors and interfaces
• Fluent English in speech and writing
• Preferably (but not a requirement) experience of Success Factor, SAP HR and related systems, including integrated payroll areas.
For this position we are looking to hire to one of our offices in either Denmark, Sweden or
Norway. If you feel inspired by the position and feel this is the right challenge for your career, we are looking forward to receiving your application and CV! Selection and interviews will take place on an ongoing basis, so do not wait to apply last application. If you have any questions, you are welcome to contact nina.soderqvist@sas.se