Together we move Scandinavia - we are dedicated to transforming aviation, fuelled by passion and purpose, and united by pride and promise.
Together we are SAS and we move Scandinavia. Through flying and by touching people's lives and hearts. We keep Scandinavia connected to the world and the world connected to Scandinavia. We develop and improve with safety and care. Strong team spirit forged by past challenges… With our Scandinavian values.
CUSTOMER COMMUNICATION MANAGER
Do you have a strong customer focus and drive to create the best customer experience with engaging campaigns through email, SMS and App push based on data driven decisions? Then we have something to offer you! We are looking for a Customer Communication Manager, part of the CRM & MA team, who will be responsible for driving sales through campaign communication and for creating loyalty-driving communication for our EuroBonus members and our B2B customers.
We are on a journey of change where our ambition is to become even more customer-centric, commercialized, and agile in our communication strategy – come join us on this exciting journey!
As a Customer Communication Manager, you will:
• Execute and develop sales-driven and engaging customer communication through email, SMS and App, both through automated communication in our trigger programs as well as calendar-driven campaigns and newsletters for both EuroBonus members and B2B customers
• Create Newsletters and marketing campaigns according to the marketing plan
• Project lead execution of B2B communication both through CRM communication and across channels with the goal of driving sales and ensuring conversion, activation and re-activation of the B2B customer base
• Maintain good collaboration and work closely with copywriter, art director, Marketing Automation specialists, stakeholders and our B2B sales team
• A/B test and follow up communication to ensure that we get the optimal effect from our communication and marketing activities
To be successful, we believe you should have:
• Bachelor's or Master's degree. Preferably in marketing or a similar field
• Excellent communication skills in Swedish, Norwegian or Danish as well as English (written and spoken)
• 2-3 years of experience from having worked with automated and personalized sales-driving communication through email and SMS towards B2C and B2B segments.
• Deep understanding of CRM, marketing and digital communication together with knowledge of how to work with customer insights, segmentation and personalization in email and SMS communication
• Experience of working in Salesforce Marketing Cloud is a preferred
• Good understanding of the Scandinavian languages
If your experience, skills, and ambitions are right for this role please apply as soon as possible, but no later than 7th of April 2024. Selection and interviews will be conducted on an ongoing basis and the position may be filled before last application date. For more information about the position please contact Josephine Sandberg, Head of CRM & MA, at Josephine.sandberg@sas.se.
The position will be based in Stockholm, Sweden.
This is how we make your journey at SAS matter
• Purposeful: We are heading into a future where change is never-ending, and the need to rethink and rebuild is too. A future of conscious thoughts and sustainable innovation. A future we make possible. We fly because the world is moving, and it needs our help to stay in motion.
• Adventurous: We grow by making the world smaller. Discounted airline tickets providing you, your family and friends possibility to travel the world at great prices.
• Personal: Ingenuity and creativity are central to our work. We offer an opportunity to work on many challenges and initiatives
• Innovative: The restless pulse of our world offers endless possibilities to develop new customer solutions and new avenues for personal and professional growth. Working at SAS means contributing to and benefiting from a fast-paced, dynamic environment and playing a leading role by transforming aviation.
• Ownership: Opportunity of bringing initiatives from ideas into end-point delivery.
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SAS, Scandinavia’s leading airline, with main hubs in Copenhagen, Oslo and Stockholm, flies to destinations in Europe, USA and Asia. Spurred by a Scandinavian heritage and sustainability values, SAS aims to be the global leader in sustainable aviation. We will reduce total carbon emissions 25 percent by 2025, by using more sustainable aviation fuel and our modern fleet with fuel-efficient aircraft. In addition to flight operations, SAS offers ground handling services, technical maintenance and air cargo services. SAS is a founding member of the Star Alliance™, and together with its partner airlines offers a wide network worldwide.