As a member of our Legal Feedback Team, your primary role involves addressing legal and paralegal inquiries originating from SWISS. Our objective is to provide thorough and high-quality responses to all such requests.
Starting date: June 01, 2024 or upon agreement
You may apply in English or German.
Tasks
Your responsibilities include managing complaints and inquiries within the legal domain for both SWISS and Lufthansa, as well as overseeing routine administrative duties like approvals and quality monitoring. Additionally, you may be assigned ad-hoc tasks as needed.
- Handling of request sent by various Legal Authorities to SWISS (eg National Enforcement Body, Alternative Dispute Resolution ) in a timely manner
- Answering requests of lawyers representing SWISS in court proceedings
- Investigating legal claims
- Exchanging and coordinating with other departments and authorities
- General administrative tasks related to the department activities
- Database maintenance
Benefits
- 25 days of annual vacation
- Subsidized parking or public transport
- Company health management
- 13th monthly salary
- Paid maternity and paternity leave
- Flight benefits
- Crew credit cards
- Attractive company pension scheme
- Diversity programmes
Requirements
- Completed apprenticeship or University Degree
- Previous experience in Complaint Management would be an asset
- Experience in the airline industry would be advantageous
- Structured and precise working style
- Ability to work independently whilst adhering to internal and external deadlines and guidelines
- Good knowledge of Microsoft Office 365
- Excellent written and oral knowledge in English, German would be a strong asset
For any further questions, please contact our Recruiting Services Center at +41 44 564 22 66.
Company
It’s the little differences that make working at SWISS so appealing. The fact, for example, that we treat every detail with care, see quality in terms of hospitality and view nationality through an international lens. In a similar way, we see variety as richness, a job as an experience and SWISS as a world of inspiration. You, too, will be stimulated in our special working environment – one in which, wherever you are, you’ll always feel: Truly SWISS .... where people matter.
Contact
Yannick Gramfort
recruiting.services@swiss.com