Job Description
Position- Senior Executive - Resource Planning
Dept.: AO&CS
Job Accountabilities
- Maintain contact with Airport managers and their teams to understand resource requirements due to operational realities, assess operational impact and provide resource within overall KPI parameters. Needs strong negotiation& influencing skills.
- Manage relationship with Airport manager& vertical heads to ensure prompt services are provided within KPI parameters while simultaneously ensuring customer (airport manager/vertical head) satisfaction.
- Demonstrate resource and cost savings due to migration to INFORM
- Manage relationship with INFORM, 6E IT, other vendors and internal stakeholders required during entire project lifecycle.
- Monitor INFORM system performance network wide, take proactive and reactive measures to ensure mandated uptime
- Work with INFORM team for all types of defects, downtimes, transactional issues and ensure resolution within agreed time.
- Manage all data for transactional sources and prepare effective reports.
- Responsible for all effectiveness and efficiency related reporting from INFORM and working with stakeholders to improve performance.
Competency
Strong Influence/People management skills
Negotiation
Interpersonal Ability
Relationship management at all levels
Business Awareness
System knowledge
Good communication skills
Adaptability and Innovation
Technical knowledge
Excellent Team player
Mandatory Requirements
2+ Years’ experience in managerial capacity in Manpower Planning & Rostering function
Must have excellent customer/stakeholder relationship management skills
Must be a matured individual capable to work under high pressure in a 24X7 operational environment (This position is non-rostered with SAT-SUN week-off)
Should be able to convince/influence stakeholders and willing to engage in proactive communication and problem resolution
Flexible with rotational shifts
Strong analytical background
Strong Project management skills
Skillset Required
Advanced Excel/ Macro (Required)
Tableau (Optional)
R (Optional)
BI tools (Optional)