Job Summary
To efficiently manage and direct baggage sorting activities to deliver high quality products/services to our customers.
Responsibilities
- Supervise and manage staff to deliver excellent customer service
- Support and identify training needs and where required train, coach and mentor the team
- Maintain applicable safety and performance standards
- Develop and build good relations with customers and Airport authorities
- Report irregularities and take appropriate action
- Conduct daily shift briefings
- Conduct safety meetings/briefings
- Liaise with OCC regarding daily workforce requirements and ensure available resources are used to the optimum level (monitor and control overtime payments)
- Ensure that daily equipment checks are performed as required, the equipment in use meets the operational standards and requirements and that any non-operational equipment is taken out of operation and reported to the GSE maintenance function
- Build and maintain good management/workforce relations
- Ensure workforce adherence to company policies and procedures, to safety and security requirements
- Supervisory responsibility over multiple teams
- Ensure deployment of the Corporate QHSE Manual
- Ensure all Swissport employees are familiarize with the Code of Conduct. It applies to all employees of the entire Swissport Group
- Lead and supervise bag room agents
- Ensure that all outbound baggage and cargo is transported to the aircraft to ensure on -time departure
- Ensure reconciliation of all baggage loaded for a flight and ensure all baggage is properly accounted for
- Check ULDs for damage prior to loading
- Ensure efficient planning and allocation of baggage transportation equipment
- Tracking of KPIs times and other data as required
- Ensure all the staff are aware of their obligations and responsibilities in order hold accountability for their performance in relation to quality, health, safety, security and environment.